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FAQ

 

Do you have stock designs?

Our focus is specifically not to offer stock design suppliers, our goal is to offer you custom designs in short time frames in all kinds of volumes from a few dozen to several thousand. The key is IN A SHORT PERIOD OF TIME. So short in fact, that overseas and out of country can’t compete with this level of service and other people can’t compete with you because your designs are unique and individual.

How long do the designs last on the garment?

They generally last the lifetime of the garment, just as long as screen-printing or embroidery. It also really depends on who is applying the transfer and if the heat press machine is in good working order or not! If we press it we guarantee it, if you press it, we don’t! If you have a defective or ancient heat press you cannot expect the same long lasting results as with a heat press in perfect working order.

What kinds of artwork do you accept?

The better the original artwork the quicker the results.
Ideal: AI vector file converted to curves. Tiff, Jpeg or Bitmap (only if Hi Resolution) will require artwork time to convert Artwork is billed at $55/hr
If you are a MAC user the artwork can only be accepted as a PDF or EPS only.

How much does a design cost?

Min order is 24 pieces. Typically a left chest design uses around 300 stones costs under $5.00 at the 48 piece range. Large, complex designs in low quantities can be over $15.00 each

What colors can I get?

There are many different colors available in rhinestones, rhinestuds and nailheads. The rhinestones are translucent and the rhinestuds nailheads are shiny and opaque. All of the basic commonly used colors are available such as red, blue, pink, white, black, green, yellow, silver and gold. There is also a selection of more unusual colors. You should consult a color chart before choosing the colors you would like to use.

How long does it take to get the transfers?

On an average sized order, the turnaround is 4-5 business days plus shipping (your choice of service). A rush 48 hour service is available for a 30% surcharge. On large orders over 500 pieces, please contact us for a time estimation as it fluctuates based on current production volume.

What are the different qualities of stones?

We use the highest quality glass crystal but you can specify Machine Cut or Swarovski crystals and get a custom quote. Machine Cut is typically 2-3 times more expensive in material costs and Swarovski is 10 times higher in material cost!
Swarovski Crystal is the Rolls Royce, Machine Cut Crystal is the BMW and Glass Crystal is the almost Cadillac.

Rhinestuds are the shape of rhinestones but made out of aluminum and therefore opaque (they are made to resemble rhinestones at a more economical price). Nailheads are flat and also made out of aluminum.

How long does it last in the wash?

Provided that the proper application instructions and washing instructions are followed, the stones will last the life of the garment. If you are applying the transfers, please request a transfer guide. The care instructions are cold wash inside out and lay flat to dry. Most people don’t follow that rule anyways but not to worry, the proper application will endure the worst of habits!

What Fabrics Work with Rhinestone Heat Transfers?

Washable fabrics that you can hand iron will work. Cotton, polyester, blends, denim, ultra-suede, T-shirts, sweatshirts, dress shirts, uniforms, scrubs, socks, cotton or wool sweaters you name it!

What Fabrics Will Not Work with Rhinestone Heat Transfers?

Fabrics that are affected negatively by heat or that damage for ironing will not work. Typically things like smooth velvet, acrylic or silk sweaters, polyamide, PVC, fabrics with silicone or wax finish, and some rayon fabrics. Please use your common sense!!

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